We design and furnish Your work environment

Guarantees and Certifications

Product components developed by us are covered by a 2-year guarantee, with all the security of a timeless Made in Italy product.

In 1999, Mascagni installed a Quality Management System, initially certified UNI EN ISO 9001 and latterly ISO 14001 (Casalecchio di Reno plant). Mascagni tests its engineering products initially within the company using a series of mechanical usage tests, then at Catas, a major testing and research centre for the wood furnishing industry. It uses 100% recycled FSC (Forest Stewardship Council) certified chipboard with low formaldehyde emissions. Mascagni spa is Certified "Production of furniture and parts of furniture for office and indoor FSC Mix certified".

2-YEAR FURNITURE GUARANTEE

(Excluding seats and chairs, and partitions, which are covered by the guarantees below)

Mascagni furniture is guaranteed against production defects for 2 (two) years, starting from the shipment date, according to the following conditions.

The guarantee covers proven defects in the materials and components used or in the finished products, compared to the normal production standards. The guarantee does not cover breakages or defects resulting from the negligence or malice of the purchaser, or damage caused by normal wear and tear or incorrect assembly or defects resulting from normal ageing processes or colour changes arising from exposure to light.

Under our guarantee, repairs are to be carried out in our plant of manufacture, with no charge for materials or labour. This guarantee does not cover transport, disassembly, re-assembly and installation costs, which remain the responsibility of the purchaser.

The following are explicitly excluded: any indirect damage or accessory damage resulting from production defects. Expenses for any reason whatsoever for repairs carried out during the guarantee period by third parties, including our licensed sales agents or retailers, are not covered. This policy and any disputes deriving therefrom are regulated by current Italian legislation, and the competent court will be that of Bologna, Italy.

5-YEAR SEAT AND CHAIR GUARANTEE

Seats and chairs produced by Mascagni are guaranteed against production defects for a period of 5 (five) years, starting from the shipment date, with the following exceptions and conditions.

The guarantee covers proven defects in the materials and components used or in the finished products, compared to the normal production standards. The guarantee does not cover: breakages or defects resulting from the negligence or malice of the purchaser, such as burns, overloading, wheel deformation due to defective flooring, damage caused by normal wear and tear or incorrect assembly. Mechanisms only are guaranteed for a period of 3 (three) years instead of 5 (five), with the exception of permanent connection mechanisms, which are covered for 2 (two) years.

Under our guarantee, repairs are to be carried out in our plant of manufacture, with no charge for materials or labour. This guarantee does not cover transport, disassembly, re-assembly and installation costs, which remain the responsibility of the purchaser. During the first 12 (twelve) months of the guarantee, the customer has the option to be sent at our expense a replacement of the part established to be defective, excluding its assembly. In the remaining period, repairs will be carried out free of charge at our company, with transport charges only being the customer’s responsibility.

Furthermore, this guarantee does not cover any indirect or accessory damage resulting from product defects. Expenses for any reason whatsoever for repairs carried out during the guarantee period by third parties, including our licensed sales agents or retailers, are not covered. This policy and any disputes deriving therefrom are regulated by current Italian legislation, and the competent court will be that of Bologna, Italy.

2-YEAR PARTITION GUARANTEE

Mascagni partitions are guaranteed against production defects for 2 (two) years, starting from the shipment date, according to the following conditions.

The guarantee covers proven defects in the materials and components used or in the finished products, compared to the normal production standards. The guarantee does not cover breakages or defects resulting from the negligence or malice of the purchaser, damage caused by normal wear and tear or incorrect assembly; or defects resulting from normal ageing processes or colour changes arising from exposure to light.

Under this policy, defective materials will be replaced and sent to the purchaser’s premises free of charge. This guarantee does not cover transport, disassembly, re-assembly and installation costs, which remain the responsibility of the purchaser.

Furthermore, this guarantee does not cover any indirect or accessory damage resulting from product defects. Expenses for any reason whatsoever for repairs carried out during the guarantee period by third parties, including our licensed sales agents or retailers, are not covered. This policy and any disputes deriving therefrom are regulated by current Italian legislation, and the competent court will be that of Bologna, Italy.

You can access all the product certifications you may need in our reserved area.

 


 

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