GARANTIES ET CERTIFICATIONS

The 2-year guarantee on the components of the products we have developed, and the certainty of a Made in Italy that will accompany you over time.

Mascagni has since 1999 been equipped with a QUALITY MANAGEMENT SYSTEM according to the UNI EN ISO 9001 standard and therefore ISO 14001 (Casalecchio di Reno plant). It tests its engineered products, first at the company with mechanical tests of use, then at CATAS, using an ecological panel with low emission of formaldehyde, which is marked FSC® (Forest Stewardship Council®). Mascagni S.p.A. It is Certified “Production of furniture and parts of furniture for office and indoor FSC® Mix certified”.

Furniture Guarantee – 2 years
Mascagni furniture is guaranteed against manufacturing defects for a period of 2 years starting from the date of shipment, according to the following methods.

Guaranteed defects of the materials and components used or of the finished products are included in the warranty, compared to the normal production standard; breakages or defects due to fraud, negligence or negligence of the buyer are excluded, as well as damages caused by normal wear or bad assembly; defects due to normal aging and color changes deriving from exposure to light are also excluded.

The guarantee provides that repairs of the defective product are carried out at our factory, without any charge for material or workmanship. However, any costs of transportation, disassembly, reassembly and installation are strictly excluded from the guarantee and are borne by the buyer.

All indirect or accessory damages that could derive from manufacturing defects are explicitly excluded from the warranty. No reimbursement of expenses for repairs carried out during the warranty period by third parties, including our Dealers or Dealers, is recognized. This warranty is governed by Italian law and the competent court, for any disputes, is that of Bologna.

Seating Guarantee – 5 years
Seats and chairs produced by Mascagni are guaranteed against production defects for a period of 5 (five) years, starting from the shipment date, with the following exceptions and conditions. 

The guarantee covers proven defects in the materials and components used or in the finished products, compared to the normal production standards. The guarantee does not cover: breakages or defects resulting from the negligence or malice of the purchaser, such as burns, overloading, wheel deformation due to defective flooring, damage caused by normal wear and tear or incorrect assembly. Mechanisms only are guaranteed for a period of 3 (three) years instead of 5 (five), with the exception of permanent connection mechanisms, which are covered for 2 (two) years. 

Under our guarantee, repairs are to be carried out in our plant of manufacture, with no charge for materials or labour. This guarantee does not cover transport, disassembly, re-assembly and installation costs, which remain the responsibility of the purchaser. During the first 12 (twelve) months of the guarantee, the customer has the option to be sent at our expense a replacement of the part established to be defective, excluding its assembly. In the remaining period, repairs will be carried out free of charge at our company, with transport charges only being the customer’s responsibility.

Furthermore, this guarantee does not cover any indirect or accessory damage resulting from product defects. Expenses for any reason whatsoever for repairs carried out during the guarantee period by third parties, including our licensed sales agents or retailers, are not covered. This policy and any disputes deriving therefrom are regulated by current Italian legislation, and the competent court will be that of Bologna, Italy. 

Wall Partition Guarantee Pareti – 2 years
The Mascagni walls are guaranteed against manufacturing defects for a period of 2 years starting from the date of shipment, according to the following methods.

Guaranteed defects of the materials and components used or of the finished products are included in the warranty, compared to the normal production standard; breakages or defects due to fraud, negligence or negligence of the purchaser, as well as damage caused by normal wear or bad assembly, are excluded; defects due to normal aging and color changes deriving from exposure to light are also excluded.

The warranty provides for the replacement of the defective material and the shipment at the purchaser’s premises, without any charge. Instead, any costs of transportation, disassembly, reassembly and installation are strictly excluded from the guarantee and are borne by the buyer.

All indirect or accessory damages that could derive from manufacturing defects are explicitly excluded from the warranty. No reimbursement of expenses for repairs carried out during the warranty period by third parties, including our Dealers or Dealers, is recognized. This warranty is governed by Italian law and the competent court, for any disputes, is that of Bologna.

Access our reserved area, to get all the product certifications you need.

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