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Warranty and Certifications

The 2-year guarantee on the components of the products we have developed, and the certainty of a Made in Italy that will accompany you over time.

Mascagni has since 1999 been equipped with a QUALITY MANAGEMENT SYSTEM according to the UNI EN ISO 9001 standard and therefore ISO 14001 (Casalecchio di Reno plant). It tests its engineered products, first at the company with mechanical tests of use, then at the certified bodies, using an ecological panel with low emission of formaldehyde, which is marked FSC® (Forest Stewardship Council®). Mascagni Srl It is Certified “Production of furniture and parts of furniture for office and indoor FSC® Mix certified”.

Furniture Guarantee – 2 years
Mascagni furniture is guaranteed against manufacturing defects for a period of 2 years starting from the date of shipment, according to the following methods.

Guaranteed defects of the materials and components used or of the finished products are included in the warranty, compared to the normal production standard; breakages or defects due to fraud, negligence or negligence of the buyer are excluded, as well as damages caused by normal wear or bad assembly; defects due to normal aging and color changes deriving from exposure to light are also excluded.

The guarantee provides that repairs of the defective product are carried out at our factory, without any charge for material or workmanship. However, any costs of transportation, disassembly, reassembly and installation are strictly excluded from the guarantee and are borne by the buyer.

All indirect or accessory damages that could derive from manufacturing defects are explicitly excluded from the warranty. No reimbursement of expenses for repairs carried out during the warranty period by third parties, including our Dealers or Dealers, is recognized. This warranty is governed by Italian law and the competent court, for any disputes, is that of Bologna.

Seating Guarantee – 5 years
SITLAND recognizes the warranty on its products for a period of validity of five (5) years from the date of delivery of the products to the Customer. Any extension of the validity period will be agreed between the parties.

Sitland does not grant any kind of warranty and the above warranties do not apply with reference to the following cases:

- defects due to natural wear and tear of the materials (e.g. fabrics, castors, table tops,...), to their natural aging and any other defects related to the use of the materials and the Products and/or to any cleaning and maintenance interventions on them as well as defects caused by scratches, coloring due to the user’s clothes, (ex. blue denim), or metal studs;

- imperfections, modifications and normal tolerances of natural materials and fibers due to the properties of the material as for example in the case of leather and wood;

- defects due to abnormal and / or excessive use of products (use exceeding 8 hours a day for 220 days a year);

- defects due to any special production operation requested by the Customer including defects due to any material supplied by the Customer or by third parties and processed by SITLAND at the request of the Customer;

- defects caused by interventions made outside Sitland’s premises;

- defects due to incorrect and faulty assembly of any part, material or Product supplied by Sitland;

- defects due to humidity where acid or salt are present in the atmosphere;

- products whose price has not been fully paid.

Sitland will not be responsible for, nor the above warranties will cover any further collateral request, claim or demand of the Client, not strictly inherent to the defects covered by Sitland’s warranties as above stated, except from what expressly provided for by the applicable law, as the case may be.

The costs for the replacement of the defective Products, parts or materials are covered as follows:

a) during the first twelve (12) months of validity of the warranties, Sitland will cover only the costs regarding the replacement of any possible defective parts of the Products. Any other cost regarding the transportation for the delivery of any relevant material shall remain at Client’s charge save for the Clients located in Italy, France and Germany. As to the logistics’ costs regarding the spare parts and any intervention for their substitution at the Client’s customer premises, they will remain at the Client’s charge.

b) after the first twelve (12) months of validity of the warranties Sitland will cover the costs for any defective material, while any other logistics’ costs for spare parts and their substitution will remain at Client’s charge.

Wall Partition Guarantee Pareti – 2 years
The Mascagni walls are guaranteed against manufacturing defects for a period of 2 years starting from the date of shipment, according to the following methods.

Guaranteed defects of the materials and components used or of the finished products are included in the warranty, compared to the normal production standard; breakages or defects due to fraud, negligence or negligence of the purchaser, as well as damage caused by normal wear or bad assembly, are excluded; defects due to normal aging and color changes deriving from exposure to light are also excluded.

The warranty provides for the replacement of the defective material and the shipment at the purchaser’s premises, without any charge. Instead, any costs of transportation, disassembly, reassembly and installation are strictly excluded from the guarantee and are borne by the buyer.

All indirect or accessory damages that could derive from manufacturing defects are explicitly excluded from the warranty. No reimbursement of expenses for repairs carried out during the warranty period by third parties, including our Dealers or Dealers, is recognized. This warranty is governed by Italian law and the competent court, for any disputes, is that of Bologna.

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